INSIGHTS

Expert perspectives on technology and transformation

Thought leadership, technical analysis, and strategic guidance across AI, cybersecurity, cloud, and digital transformation.

FEATURED INSIGHT

SLA management in aerospace: why precision in service commitments defines mission success

In aerospace and defense, a missed service level agreement is not a billing dispute — it is a mission risk. Our latest analysis explores how leading aerospace organizations are using technology to transform SLA management from reactive contract enforcement into a proactive operational capability.

LEARN MORE

ARTIFICIAL INTELLIGENCE

From pilot to production: why AI governance is a feature, not a gate

The agencies and enterprises deploying AI fastest are embedding responsible governance from day one. Here’s what they’re doing differently.

ENERGY & UTILITIES

Grid modernization: balancing reliability with the clean energy transition

Utilities face a dual mandate — decarbonize while keeping the lights on. New approaches to grid planning are making both possible.

SERVICENOW

ServiceNow ITSM at scale: lessons from enterprise and federal deployments

The difference between a transformative ServiceNow rollout and costly shelf-ware comes down to three architecture decisions most teams overlook.

AI & DATA

Building enterprise data platforms that actually get used

Most data platform investments underdeliver because they solve for technology, not for the analysts and operators who need the data.

CYBERSECURITY

The CMMC compliance roadmap: what defense contractors need to know

A practical guide to achieving Cybersecurity Maturity Model Certification without stalling your business operations.

ENERGY

AI-powered demand forecasting is transforming utility operations

Utilities deploying machine learning for load prediction are seeing 15–20% improvements in operational efficiency and grid reliability.

ASTRAZENECA · HEALTHCARE

AstraZeneca saves 30,000+ hours annually by replacing manual tasks with AI-powered automation

How one of the world’s largest pharmaceutical companies unified 60,000 laboratory requests and transformed employee onboarding using ServiceNow.

SIEMENS · MANUFACTURING

Siemens saves 1 million hours through automation while resolving 210,000 tickets monthly

How a global industrial conglomerate unified HR, Finance, and Procurement services for 360,000+ employees using ServiceNow.

BELL CANADA · TELECOM

Bell Canada deflects 3 million customer support calls annually with ServiceNow

How Canada’s largest telecom transformed customer service and field operations using AI-powered Virtual Repair and Field Service Management.

Stay informed

Get our latest insights delivered straight to your inbox. No spam, just the perspectives that matter.